Cancellation and refunds

Cancellation and refund policy

Try GrailVault free for 14 days first. Cancel any time, and your data is never deleted because you cancelled. Last updated 6 October 2026.

Try before you pay

Every new account gets a free trial of 14 days with no payment details needed. Please use it to make sure GrailVault suits you before you subscribe.

If you cannot sign in, write to support@grailvault.in from the email address on your account and we will cancel it for you.

Your plan stays active until the end of the period you already paid for, then it does not renew. You will not be charged again.
After that your vault becomes read-only: you can sign in, view and export everything. Nothing is deleted. You can subscribe again at any time to continue adding and changing items.
Deleting your account in Settings also cancels the subscription immediately.

Payments are for the period you are paying for, and we do not refund a period that has started, except as described below or where the law requires.
We will refund a payment that was charged in error, charged twice, or taken after you cancelled in time. Write to us within 30 days of the charge with the payment details.
If the service was unavailable to you for a long time because of a fault on our side, write to us and we will make it right, which can mean a refund or extra days on your plan.

Approved refunds are returned to the original payment method through Razorpay. Your bank usually takes 5 to 10 business days to show them.